Frequently Asked Questions

WHAT ARE THE DATES AND TIMES FOR THE PARKING SEASON?

March 1st through October 31st. Paid parking hours are from 9am though 5pm.

WHAT ARE THE RATES FOR PARKING?

Rates are $3.00 per hour.

CAN I PARK FOR FREE IF I HAVE A HANDICAP STICKER OR PLACARD?

Yes, you can park in any city owned parking lot for free. This does not include private lots not owned by the city.

HOW OFTEN DO RESIDENTS RENEW THE PARKING PASSES?

Residents must register every year for parking passes.

HOW DO I KNOW WHERE I CAN PARK IN THE CITY?

Please use the following link to access an interactive map to see all parking lots and information on the lots. NMB Interactive Parking Map

HOW DO I USE PASSPORT/HOW DO I PAY WITH MY PHONE?

Download the Passport Parking app from the App Store or Google Play. A web version is also available at m.ppprk.com. Please note: your wireless carrier’s message and data rates may apply. Once registered, you only need to park, click on the Passport Parking app on your Smartphone, as your account information is already stored, enter the zone number listed on the signage, select how long you wish to park, confirm and you will be done!

WHAT DEVICES AND BROWSERS SUPPORT PASSPORT THE BEST?

We highly recommend using Apple or Android for downloading the application. When using mobile pay web, modern browsers such as Chrome, FireFox and Safari are the most compatible.

WHAT IS THE ZONE NUMBER/HOW DO I FIND IT?

The zone number is required to start your parking session and identifies where you are parked. You can find the zone number located on signage on the lot or on decals on the meter.

WHERE IS THE MENU LOCATED?

The menu button is the icon with the three white lines in the left-hand corner of the screen.

HOW MUCH DOES IT COST TO USE THE SERVICE?

It is free to download the app. To start a parking transaction there is a $0.35 cents transaction charge.

HOW DO I KNOW MY PARKING SESSION HAS STARTED?

When using the application, you will know your parking session has successfully started once you see the countdown timer on the screen.

HOW DO I VIEW MY PARKING HISTORY/GET RECEIPTS?

To view your parking history you can use the app or website. Click ‘Parker History’ in the side menu and you’ll be able to view previous parking sessions and access receipts. The app only shows recent history. For a full parking history, visit m.ppprk.com.

HOW DO I MANAGE ALERTS/REMINDERS?

CAN I PARK MULTIPLE CARS?

You can start additional parking sessions by clicking ‘New Session’ in the side menu.

HOW DO I ADD/DELETE A PAYMENT CARD?

Login and select ‘Payment’ from the side menu. Select ‘Add Card. Enter your new card information and check the ‘Save payment info’ if you wish to save this card for future use. To delete a card, select ‘Payment’ from the side menu and choose the card you wish to remove, then ‘Delete Card’.

HOW DO I ADD ANOTHER LICENSE PLATE NUMBER TO MY ACCOUNT?

HOW DO I RESET MY PIN?

To change your PIN you will login to the app or website and select the ‘Reset Pin’ button on the first page. It will then ask you for your current card information on your account for security reasons. If you don’t know your old card information please send an email to support@passportinc.com

THE RATES SHOWN IN THE APP DO NOT MATCH SIGNAGE AT MY PARKING LOCATION?

Select ‘Send Bug Report’ report from the side menu with a description of the issue. We will research any discrepancies.

HOW DO I CHANGE THE EMAIL ADDRESS ON MY ACCOUNT?

To change your email address you can use the app or website. Login and select ‘Profile’ from the side menu and then update your email.

HOW DO I DEACTIVATE MY ACCOUNT?

To deactivate your account you must go to m.ppprk.com. Login and select ‘Profile’ and then hit deactivate account.

WHAT IS THE DIFFERENCE BETWEEN A VERIFICATION CODE AND MY PIN NUMBER?

The verification code is a 3 digit code that verifies you have entered in the correct cell phone number or email when signing up. The PIN number is a four digit number of your choice with which you will login with.

CAN I MOVE SPACES WHILE I HAVE AN ACTIVE SESSION?

No. Since the zone number is different for almost all lots, the active session will not work for outside that lot.

CAN I STOP MY PARKING SESSION?

There’s no need to stop the parking session. It will end when the selected stay has ended.

WHAT IF I ENCOUNTER A TECHNICAL ISSUE?

You can send a bug report and our support team will get back to you promptly.

WHAT DO I DO IF I HAVE A TEMPORARY LICENSE PLATE?

Please enter the temporary license plate number and state into the application.